The following terms and conditions do not affect your statutory rights as a consumer.

You are entirely responsible for the safekeeping of your user name and password and all orders made under such. You must notify us immediately of any known unauthorised user or any other possible breach in security.

You agree that due to fluctuating stock levels, goods are available on a 'first come, first served basis' and we are not liable if we are unable to supply a particular product. You will not be charged should stocks become exhausted and will be notified within 24 hours of such and offered an alternative choice. All goods remain the property of TheDrinkShop until payment is received in full. All persons placing an order will be sent a receipted invoice.

You are able to purchase goods using various payment cards via our secure server, which utilises the latest 128-bit SSL encryption technology to inhibit the likelihood of unauthorised access or disclosure.

Glosticks complies with all conditions of The Data Protection Act 1998.

Delivery.


All deliveries are either made by Royal Mail or ParcelForce/City-Link Courier services. Goods are not able to be returned after the signing of a delivery other than those which are faulty or damaged and these will receive a full refund or collected and a replacement re-despatched free of charge. Where specific courier instructions are given e.g. leave in porch, with neighbour etc, we cannot be held responsible for goods not being received where our couriers, ParcelForce/Initial City Link have a POD (proof of delivery) or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery.
Couriers are unable to deliver to PO Box numbers including BFPO.

Order Cancellation.

You are able to cancel any order made within 7 days after the goods are received, but you will be liable for the initial delivery cost and the same amount to be payable in the return of the goods to us. All credits will be issued within 30 days of the cancellation.

Special Offers.

Any special offers are made available only whilst stocks last and may be withdrawn at any time, without notice.

Returns and refunds.

On the rare occasions a breakage occurs or goods are faulty, we will offer a replacement or a credit on the return of the items in question. We must be notified of such within three working days and the goods returned within a further seven days and are further happy to have these goods collected by our couriers at no extra cost to yourself. We may require further information from you regarding where the goods may be collected from, if different from the original delivery address or, may be picked up from a particular place. For example, you may leave the goods in a porch or with a neighbour for collection. Claims and details for these are required by post, fax or email.

Should the goods ordered be returned because the couriers have failed to deliver despite all attempts including telephone number given for the recipient and any other helpful information, we will either give you a credit, less the orders delivery charge or re-despatch on your instruction where the same delivery cost will be charged against your account.

Our couriers will make two attempts to deliver your parcel. Should you request for the parcel to be re-attempted for delivery, you will be charged the same delivery cost for that order. You are also able to collect the goods from your local Initial City Link depot who hold the goods for a further 5 working days, before returning the goods to us where you will incur a return delivery charge equal to the amount for that order.

All refunds will be made within 30 days of agreeing such.

Guarantee:

The company undertakes to give you the best service possible but do not accept responsibility for uninterrupted services whilst 'on-line' due to technical problems outside of our control and are therefore unable to guarantee entirely error free services.
Glosticks shall not be liable for loss of wasted expenditure, loss of business, or earnings as a result of using our services.


Cancellation of Services:

We reserve the right to terminate you using our services at any time, for whatever we consider misappropriate or improper use or not abiding by these terms and conditions. You will be informed of such termination in writing.

Copyright:

All rights in the design applications and any items contained within this site including its trademarks, intellectual properties, pictures and any text are solely owned by Glosticks and may not be used for any other purpose.

Undertaking:

We shall undertake to correct any inaccuracies so pointed out to us and to amend these as soon as possible.
These conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
Should you have any queries relating to our terms and conditions, please do not hesitate to contact us.

Glosticks
Unit 2
3 Wilton Road
Haine Road Industrial Estate,
Ramsgate,
Kent,
CT12 5HG UK
Tel: +44 1843 581826