We will endeavour to dispatch your order on the date of order or the next working day

Shipping

All our items are either dispatched via Royal Mail First Class post or  City Link/ Parcel force
next day courier service

Returns

At Glosticks.co.uk we want our customers to enjoy a hassle free and enjoyable shopping experience.
For this reason, we try and make the process of returning goods simple.

Cancelling an order

Under the Distance Selling Regulations you have the right to cancel your order for any item
purchased on this website within 7 days or receiving our order confirmation email. If we have not
yet despatched the goods, we will cancel your order and make an immediate repayment. You can
cancel an order by emailing returns@glosticks.co.uk or calling us on 0845 2601963

Returning an item

When cancelling your order, if you have already received the goods you will need to make the return
within 30 days. Once we have received your goods, we will credit you with the value of the returned
goods.

If you are returning an item because of an error made on our part or because it is defective, we will
be more than happy to refund the delivery charges incurred in sending the goods to you and your
costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with
your purchase.

To return an item, send the goods to the address below quoting your order number and reason
for cancellation e.g.. defective items. For your protection, we recommend that you use a recorded-
delivery service.

Glosticks
Units 1 & 2,
3 Wilton Road,
Haine Industrial Estate,
Ramsgate,
Kent,
CT12 5HG;
UK